You have reached this page because you do not have access to the npower brokers area, your session has timed out or there has been an unexpected problem.

Sometimes this can happen because we have uploaded a newer version of the site but your browser is trying to use a cached version.

What is browser cache?

In order to speed up web browsing, web browsers are designed to download web pages and store them locally on your computer's hard drive in an area called "cache". Browser cache (also know as Internet cache) contains records of every item you have viewed or downloaded while Internet surfing. So when you visit the same page for a second time, the browser speeds up display time by loading the page locally from cache instead of downloading everything again.

Although storing Internet cache makes web browser faster as it usually takes your computer less time to display a web page when it can open page's elements or even the entire page from your local Temporary Internet Files folder. This can sometimes cause problems if the website has been refreshed and some elements have now changed.

Clearing Cache Memory

To ensure you see the latest version of a site you need to clear the cache memory. This is done by doing a force refresh by pressing both control and F5 buttons simultaneously on your keyboard (depending on your browser). Sometimes a simple force cache refresh won't work and you need to clear the cache by using the manual options within the browser you are using.

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Please contact npower if this problem persists